May 15, 2025

Nova

What Makes a Great UX Audit (with Heuristics Explained)

UX audits are only useful when they’re actionable. In this post, we break down the 12 key heuristics that power UXNext — and why they matter in real products.

  • What a UX audit should (and shouldn't) be

  • The 12 usability heuristics UXNext is built on

  • How we turn heuristics into practical design feedback

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Not all UX audits are created equal.

Some tools give you generic “tips,” while others overwhelm you with technical checklists that don’t match your product’s real context.

At UXNext, we built our audit engine around one simple principle:

“Show the what, explain the why, and guide the next step.”

And to do that properly, we use a proven framework — the 12 usability heuristics developed by Jakob Nielsen. These are timeless, flexible, and deeply relevant whether you're building a mobile app, SaaS tool, or no-code platform.

The 12 Heuristics UXNext Uses

Here’s a quick breakdown of each heuristic — and how UXNext applies them in your audits:

  • Visibility of System Status

    Does your UI keep users informed with clear feedback and progress indicators?

  • Match Between System and Real World

    Are you using familiar language and patterns — or confusing technical jargon?


  • User Control and Freedom

    Can users undo actions, exit flows, or recover from mistakes?


  • Consistency and Standards

    Do buttons, menus, and layouts follow expected design patterns?

  • Error Prevention

    Are you guiding users proactively to avoid errors before they happen?

  • Recognition Rather Than Recall

    Are actions visible and obvious — or hidden behind memory-heavy navigation?

  • Flexibility and Efficiency of Use

    Can power users move faster? Are there shortcuts or smart defaults?

  • Aesthetic and Minimalist Design

    Is your design clear, clean, and focused — or cluttered with noise?

  • Help Users Recognize, Diagnose, and Recover from Errors

    Are error messages actually helpful? Do they show what went wrong and what to do?

  • Help and Documentation

    Do you provide just-in-time help, tooltips, or accessible guides?

  • Onboarding and First Impressions

    Does your product make a strong, supportive first impression?

  • Conversion-Oriented UX

    Are CTAs clear, friction low, and flows optimized for goals?


How UXNext Applies These

Our AI doesn’t just spit out a checklist.

Instead, it:

  • Analyzes your screenshot or screen description

  • Identifies key UX concerns mapped to these heuristics

  • Tags them with severity icons (✅ Good, ⚠️ Needs Work, ❌ Critical)

  • Offers actionable next steps

So your audit doesn’t end with “what’s wrong” — it starts the conversation on what to improve and how.

Why It Matters

UXNext is built for speed — but not at the cost of depth.
These heuristics help us deliver reports that are clear, practical, and trusted by real designers and teams.

Want to see how it works?

👉 Try a Free UX Audit

Or join the waitlist and be first to test our upcoming UX agents.